Demonstrates appropriate leadership qualities and promotes The Christ Hospital initiatives.Building of effective relationships with other staff, managers and department leaders.Identify, design, participate and engage staff in opportunities to improve practice efficiency.Assists with enhancements, upgrades and all policies and workflows supported by the organization. Identifies training needs for staff and physicians. Manage and support the organizational Press Ganey, CGCAPS scores and/or other patient experience measures in conjunction with PM and RM support and leadership.Īssists with training and support of EPIC usage in the office.Promote The Christ Hospital standard of patient experience.Help support the practice in participation of organizational, regional and governmental quality programs, such as: MIPS, HEDIS, CPC+ (primary care), PCMH (primary care), Diabetes Recognition Program, Public Reporting of Quality Data Quality Management and Patient Experience: Oversees ordering of supplies and managing inventory.Demonstrate general understanding of insurance reimbursement policies, and proficient knowledge of coding policies. Support and advocate office based components of the Revenue Cycle while working collaboratively with the Central Billing Office to manage billing and collection activities: timely management of submission and open encounters, collection of co-payments and patient balance.Support PM and/or RM in communicating goals and objectives, financial performance, and other defined performance objectives with physicians and associates.Work with Practice Manager and/or Regional Manager to prepare, monitor and evaluate annual operating budget.Maintain all areas of compliance to ensure standards are met (OSHA, CLIA, HIPAA and medication management samples).Communicate and enforce written policies and procedures applicable to the practice and staff.Coordinates office staff schedules, assigns tasks, trains new hires, assists in interview process as well as performance evaluations.Conduct meaningful annual and initial work period performance evaluations in conjunction with assigned Practice Manager and/or Regional Manager supervision. Conduct on going performance management activities, including training, coaching and development.Fill in for staff who are out or cover openings in office. ![]() Assist with staffing ratio and manage turnover. Assist with effective hiring, orientation and training of personnel to include the management and mentorship of staff.Manage conflicts in the office - timely addressing and documentation of performance and behavior concerns.Development and implement downtime procedures.Demonstrate proficiency in front and back office processes.This position will be scheduled approximately 40 hours per week in our Urogynecology physician office.Ī non-exempt position that oversees and coordinates front and back office staff and functions in a physician practice that could require travel to multiple offices.
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